Legal

Terms & conditions

Last updated October 2026

These terms apply when you register for or use QR Life, operated by Qrlife (Pty) Ltd (registration 2026/803884/07; director: Claire Fisher), 1 Oval Place, Westville, KwaZulu-Natal, 3629. This is also our address for receiving legal documents. Contact: contactus@qrlife.co.za or +27 83 607 8096.

1. What the service is

We provide a personal QR code. When scanned, it shows the first name and emergency information you entered. It is a self-reported information aid. It is not a medical device, medical advice or a substitute for a medical ID bracelet, and we do not guarantee that anyone will scan or act on it, or that the information shown is accurate, complete or current.

2. Who may register

You must be 18 or older, or be the parent or legal guardian of the person the account is for.

3. Your responsibilities

  • Give accurate information and keep it up to date, especially medication and allergies.
  • Only list an emergency contact who has agreed to be listed.
  • Keep your password private. Tell us immediately if your QR is lost or stolen so we can disable it.
  • Understand that anyone who can see or scan your QR can read what you put on your profile. Share only what you are comfortable with.
  • Do not misuse the service, attempt to access other people's information, or put false information on a QR.

4. Price and payment

QR Life is a subscription. There is a once-off joining fee of R100.00, charged only once even if you leave and come back, plus a subscription of R50.00 a month or R550.00 a year (VAT inclusive where applicable). Your first month or year is paid together with the joining fee. Pay using one of the methods shown on your dashboard and always include your payment reference. Your QR is unlocked after we confirm that payment has been received, which is done manually and may take some time.

We email you an invoice before each renewal. If a renewal isn't paid, your QR keeps working for 14 days after your paid-up date and is then paused (it shows “not active”) until payment is received. You can switch between monthly and yearly, pay a year in advance, or cancel at any time from your dashboard. If you cancel, your QR keeps working until the end of the period you have paid for; we do not refund the unused part of a period except where the law requires it.

5. Cancellation and refunds

If you bought online, you may cancel within 7 days of receiving your QR and ask for a refund, as the Electronic Communications and Transactions Act allows, unless an exception in that Act applies. Contact contactus@qrlife.co.za. Refunds are paid back to the account you paid from. If we cannot provide the service we will refund you. Your rights under the Consumer Protection Act are not limited by these terms.

6. Suspension and termination

You can delete your account at any time from your dashboard. We may suspend or close an account that breaks these terms or is used to harm others; a suspended account's QR stops working immediately.

7. Liability

To the extent the law allows, Qrlife (Pty) Ltd is not liable for loss or harm arising from the service not being scanned, being unavailable, or showing information that is incomplete, outdated or wrong. Nothing in these terms excludes liability that the law does not allow to be excluded.

8. Your information

How we handle your personal information is explained in our privacy policy, which forms part of these terms.

9. Changes and law

We may update these terms; we will tell you about material changes. These terms are governed by the laws of South Africa.